So the KPIs did get paid out. Miracle of miracles! I don't like being so cynical about my work, especially when it's the best job I've had and the perks are pretty good, but honestly I'm so surprised they paid us out before the end of September. Want to know the payment? Before I spill, let it be known that the Team Managers got a $7000 bonus and the lounge concierges, who do shit all, got $5000. So...us customer service agents got the following figure:
$337. Before tax. Appalled much?
Apparently we are not worth a fragment of a guy that sits in the lounge all day pandering to our high value customers. The fact that we deal with all their shit when things go wrong is nothing so we get 300 bucks and a pat on the back. Keep up the good work. Ha!
Oh how I wish I could be more honest with my bosses about the unfairness and general low morale around the place. Not many people stay there anymore for the love of the job, it's more a stay and deal with it or go and don't get an inkling or recognition for your hard work. Not that we're getting much anyways but yeah. The team managers think there's great morale around the place but all I hear is bitch bitch moan. It's horrible and after a while it really starts to rub off on you.
Tomorrow will be my three year anniversary at my work. I've never held a job that long. Before now my record was a year. I should be grateful for the opportunity to work in a world-class airline and company and don't get me wrong, I am. Just a little more recognition than 300 bucks once a year would be nice.
God bless my airline but honestly, we are worth so much more than what you say and I'm telling you now, if we could strike I don't doubt it would happen.
Thursday, September 24, 2009
Sunday, August 30, 2009
KPIs? They actually exist?
I wish I actually took the time to make this blog look pretty or something but I guess in the end it's the words that count, right? Besides I'm the only one reading this so it shouldn't matter. Still...I feel a little lazy to that end.
Anyway, I'm currently on a day off but about to embark on a seven-day working week of which half will be 4am starts. This seems cruelly unjust, particularly as my flatmate doesn't seem to be racking up half the early starts I am despite being at the same "skill level" as me, but there you go. No point kicking up a fuss when the roster's already published and they dare not touch it for fear of...I don't know, fear of it biting them??
Admittedly, part of it is my fault for accepting the overtime but again the glorious catch-22 raises its ugly head because without the overtime there are no hours to be had. So instead of being broke I'll run myself into the ground at the prospect of a marginally normal pay which I can't enjoy anyway because I then have to spend my days off sleeping.
And I still love my job? Go figure.
The most recent dramas at work revolve around the yay or nay of our KPI payments. KPI = Key Performance Indicators. Which, for the record, are pretty much impossible to meet. How are we meant to turn around 85% of our planes on time when we live in one of the most disrupted cities in the world, or have such and such sick leave when there's swine flu and glandular fever going around?? Jesus...
We're meant to be getting these paid out sometime soon but, surprise surprise, they keep pushing it back and promising new dates which never happens. Our next payday is in three days and I'm not exactly holding my breath. Maybe by the end of the month? Is that wishful thinking?
Anyway, I'm currently on a day off but about to embark on a seven-day working week of which half will be 4am starts. This seems cruelly unjust, particularly as my flatmate doesn't seem to be racking up half the early starts I am despite being at the same "skill level" as me, but there you go. No point kicking up a fuss when the roster's already published and they dare not touch it for fear of...I don't know, fear of it biting them??
Admittedly, part of it is my fault for accepting the overtime but again the glorious catch-22 raises its ugly head because without the overtime there are no hours to be had. So instead of being broke I'll run myself into the ground at the prospect of a marginally normal pay which I can't enjoy anyway because I then have to spend my days off sleeping.
And I still love my job? Go figure.
The most recent dramas at work revolve around the yay or nay of our KPI payments. KPI = Key Performance Indicators. Which, for the record, are pretty much impossible to meet. How are we meant to turn around 85% of our planes on time when we live in one of the most disrupted cities in the world, or have such and such sick leave when there's swine flu and glandular fever going around?? Jesus...
We're meant to be getting these paid out sometime soon but, surprise surprise, they keep pushing it back and promising new dates which never happens. Our next payday is in three days and I'm not exactly holding my breath. Maybe by the end of the month? Is that wishful thinking?
Thursday, June 4, 2009
Another long delay but I'm back
I really am going to make an effort to keep this more up to date. Not because people are reading it and clawing for the next thrilling installment in my professional life, but because it's a record for me - kind of like my journal but without all the emotional bullshit.
99% of my time these days is spent down at Qantas, even though in 5 days the domestic flights with them will no longer exist. Subsequently, and thanks to the brilliant idea of over-recruiting, my hours have been cut back considerably. I've just passed the two-and-a-half year mark with this company and this is how they repay me. My manager informed me the other day that I'm considered "senior staff" which sounds overly ridiculous. But it's true. High turnover much?
This airline really needs to take a long, hard look at itself and think about what it's planning here. Experienced staff are only going to move on to better and bigger things - outside the company - if the hours are cut back. Yes, we love our staff travel, but that can't be an incentive forever. What use is it when you're working 20 hours a week and can barely pay your bills? It's more like a carrot dangling in front of my pig of a rabbit.
I used to have real, honest respect for this airline. And they are still the best employers I've ever had (at the wise old age of 24). It just wouldn't hurt, once in a while, to be acknowledged for the positives instead of constantly being reminded of my short comings. Apparently I don't make my presence felt, which I do on purpose to avoid being labelled a try-hard or know-it-all. You can't win.
So recently I got a semi "promotion" after being approached for the position of Qantas service control. I was genuinely and pleasantly shocked. Never in a million years did I myself think I was capable of that role, let alone thinking the managers would look at me in that way. Yet they pulled me aside and asked me directly after everyone else had been hired in the normal apply-and-be-interviewed process. I've got to give credit to the company for that. My confidence has really boosted in this role and I feel like I'm not actually as mediocre as I thought. Which just makes the idea of losing more hours even harder to bear.
It's such a catch-22. Love the job, love the people. Hate the hours, hate the uncertainty surrounding the place right now. Anyway, another 4am shift tomorrow so should be off to bed. Keep smiling, it's free :)
99% of my time these days is spent down at Qantas, even though in 5 days the domestic flights with them will no longer exist. Subsequently, and thanks to the brilliant idea of over-recruiting, my hours have been cut back considerably. I've just passed the two-and-a-half year mark with this company and this is how they repay me. My manager informed me the other day that I'm considered "senior staff" which sounds overly ridiculous. But it's true. High turnover much?
This airline really needs to take a long, hard look at itself and think about what it's planning here. Experienced staff are only going to move on to better and bigger things - outside the company - if the hours are cut back. Yes, we love our staff travel, but that can't be an incentive forever. What use is it when you're working 20 hours a week and can barely pay your bills? It's more like a carrot dangling in front of my pig of a rabbit.
I used to have real, honest respect for this airline. And they are still the best employers I've ever had (at the wise old age of 24). It just wouldn't hurt, once in a while, to be acknowledged for the positives instead of constantly being reminded of my short comings. Apparently I don't make my presence felt, which I do on purpose to avoid being labelled a try-hard or know-it-all. You can't win.
So recently I got a semi "promotion" after being approached for the position of Qantas service control. I was genuinely and pleasantly shocked. Never in a million years did I myself think I was capable of that role, let alone thinking the managers would look at me in that way. Yet they pulled me aside and asked me directly after everyone else had been hired in the normal apply-and-be-interviewed process. I've got to give credit to the company for that. My confidence has really boosted in this role and I feel like I'm not actually as mediocre as I thought. Which just makes the idea of losing more hours even harder to bear.
It's such a catch-22. Love the job, love the people. Hate the hours, hate the uncertainty surrounding the place right now. Anyway, another 4am shift tomorrow so should be off to bed. Keep smiling, it's free :)
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